Yesterday, we had a great PDW on the future of work and resilient organizations at ICIS 2021 CNOW SIG meeting. Some key take-aways and comments:
Technology can create dark side job demands (as you see in remote working) and can result in low well-being among employees. However ICT enabled job crafting can enhance the job resources so it can increase the level of well-being. Comment: It all depends on how you design job elements.
We have to be selective in articulating the organizations as metaphors because wrong metaphors can keep us stucked in certain way of thinking other than opening up for new perspectives. Comment: In this vein, I suggested thinking about “Communicative Constitution of Organizations”.
When it comes to designing job lay-out elements in a hybrid workplace, we have to reminded that what is good for individual may not be good for the team. Comment: In a metaverse future, artificial lay-outs will be added to this equation thus it is a future research avenue both for job design and policy making.
My study was about objectifying and dehumanizing people at the workplace through AI surveillance. We need to think about the job design in a sense that it will not create work-related stress due to the quantified-self. People should trust in AI, participate in the design of the algorithims and startups that develop people monitoring and analytics solutions should pay attention to the ethical and trustworthy AI issues.
It was a very nice meeting to develop new perspectives and hope to be in Copenhagen next year.
#researchnotes #futureofwork #peopleanalytics #workplacemonitoring #trustworthyAI #ICIS2021
